Returns
Returns & replacements
Something wrong with your order? If your pack arrived damaged, you got the wrong item, or it arrived expired or spoiled, raise a request here — with photos — within 7 days of delivery.
Eligible reasons
Because opened food can't be resold, we accept returns or replacements only for three reasons: (1) the pack arrived damaged in transit, (2) you received the wrong item, or (3) the product arrived expired or spoiled. Unopened, sealed packs are the only ones we can take back; anything opened is judged on photos alone.
Not eligible
We can't accept returns for taste preference or change of mind, or for packs opened without a quality issue. Food hygiene rules mean an opened seal can't go back on the shelf — so please check the pack for damage and the label for the correct item and expiry before opening.
How to raise a request
Raise it on this page within 7 days of delivery, then email clear photos to shyamsalasar544@gmail.com with your order number: the torn or leaking pack, the wrong item next to the label, or the batch/expiry printed on the pack. Describe the problem in the comments box — photos are what let us approve quickly.
Timelines
We review every claim within 1 working day. Approved replacements ship within 2–3 working days; refunds are processed within 5–7 working days of approval.
Refund method
Refunds go back to the original payment method. For cash-on-delivery orders, we refund to your bank account or UPI — our team will collect the details when your claim is approved.
What happens to the damaged pack
Most claims are settled from your photos, so you usually don't need to send anything back. If we do arrange a reverse pickup, keep the pack sealed and unopened — opened packs can't be accepted back for hygiene reasons.